SumUp Data Reader Support
Find support for the SumUp POS app, including resources for effortless setup and use.
How to set up your reader with SumUp
When using an iPad, you must set up your data reader through this app or the Socket Mobile Companion app first. If you have paired your data reader in your iPad's Bluetooth settings and the reader does not connect to your app, please 'Forget/Remove' the data reader from Settings, restart your iPad, and follow the instructions for your host device below.
Select your host device below for set-up instructions...
- Download Socket Mobile Companion from the Apple App Store and follow the set-up instructions within the app.
- Once connected, launch the SumUp App on your iPad or iPhone.
OR:
Follow the Barcode Scanner setup instructions in the Profile > Accessories > Barcode Scanner section of the SumUp app.
If you encounter issues setting up your reader...
Ensure the application is updated to the latest version
Ensure your tablet/phone is updated to the latest version
Ensure the Socket Mobile reader is discoverable by following the steps below:
Power on the data reader
Press and hold the scan button (1)
Press and hold the power button (2)
700 Series
800 Series
DuraSled
DuraScan Wear
XtremeScan
XtremeScan Grip
(Mouse over images to enlarge)
Listen for 3 beeps and release
Remove (forget) the reader from the Bluetooth list on the host device.
After completing the steps above, your reader should now be discoverable. Please attempt pairing again.
