Socket Mobile Privacy Policy

Examples of personal information we collect are as follows:

• When you order products from our web store, we collect legally necessary data to process the payment and fulfill the order. We may be required to collect your name, company, address, and email to generate and send you a bill. We request your shipping information so we know where to ship the products, and we request credit card or PayPal information from you for payment for the products you've ordered.
• When you receive products from us as a customer, you are directed to a Companion Application downloaded from your platform app store to assist you in starting up and using the product. We retrieve the Bluetooth MAC address from the product to validate the product warranty.
• When you return products to us for replacement or repair, we request shipping information so we know where to send them. If the replacement or repair is not covered under warranty, we request credit card information from you for payment.
• As part of our customer service, we collect data that you voluntarily wish to provide us via online forms or email. These data are processed, based on your consent, exclusively to respond to your request for information.
• When you sign up for newsletters or other information that we distribute by email, we request contact information, including name, address, or email address, so we know where to send the requested information.
• When you register as a developer to use our software developer kit with your software applications, we request contact information, including name, address, email address, and phone number, so we know where to send the requested and future developer-related information. We request a credit card or other financial information to enable you to pay a small initial administrative fee. We may also ask for additional information about your areas of interest as a developer, including the markets you are addressing with your applications, to enable us to be responsive to your needs as a developer.
• We collect personal information in surveys. These data are anonymized and only collected for internal statistics about our apps, software, and products.
• We may collect personal information at trade shows for follow-up after the show is completed.
• We maintain contact information from our vendors who supply us with inventory components or services.
• We obtain names and addresses of non-objecting shareholders from time to time to assist us in identifying and communicating with our shareholders.
• 30 days after purchase from our website, we contact all customers to confirm that they are satisfied with the performance of their Socket Mobile product and include details of how to contact us for assistance. During this contact, we invite the customer to complete a voluntary registration process and provide feedback via a short survey.

Personal information about children under 16 requires parental consent. We do not knowingly collect information from children under 16 and do not target our website to children under 16.

Third-party processors - We employ the services of third-party companies and/or individuals to:

• facilitate or provide our service to you on your behalf, and
• assist us in the collection of personal information or analysis for internal statistics about our apps, software, and products.

These third parties may have access to your personal information or may collect your personal information in order to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purposes, subject to provisions listed in their own Privacy Policies. For example, we may engage third parties to process certain transactions, such as fulfilling your orders for products that are ordered through our web stores or processing your credit card if payment for product purchases or services is required. We transfer personal information to third-party processors sufficient to carry out the service provided by the processor, such as the fulfillment of your order. We confirm with each third-party processor that they maintain the confidentiality of your personal information and provide at least the same level of protection of your personal information as we do.

Processing personal information - You consent to our collection, use, and processing of your personal information when you provide us with it. We use and process your personal information to accomplish a stated purpose, such as supplying a product or providing a service that requires the use of personal information or to fulfill a contractual obligation. In each case, we request consent to be freely given, to be specific to accomplish a specified task, to be informed by describing the limited use of the personal information, and to be unambiguous as relating to a specific task.

Transactional and Marketing Correspondence - Personal information collected, as described above, may be used to communicate with you when the purpose is transactional or relationship-based. This includes, but is not limited to, store order updates, communications linked to product registrations and feedback surveys, Developer community sign-up, MFi submission updates, Technical Support cases, and RMA notifications. We will only send commercial and marketing emails to you if you have opted into this. All commercial and marketing emails include an option to unsubscribe should your preferences change.

Your rights

Your rights include:

• to consent to the processing of your data and to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal;
• to access your data, particularly to check that they are accurate and exhaustive. Upon your request, by filling out our Personal Information Request Form, we will provide you with a copy of your personal data in electronic format at no charge;
• to have your data rectified or erased. Upon your request, we will anonymize any personal information you’ve provided to us (right to be forgotten) but will retain non-personal information. We may delay the anonymization of personal information while a related transaction you authorized with the personal information is pending;
• to the portability of the data;
• to object to or request a restriction of the processing of your data; and
• to give specific instructions concerning the processing of your data following your death.

You can assert these rights by filling out our Personal Information Request Form.

Location data for Socket Mobile apps

Some of our mobile apps may be capable of accessing your location data to operate. Socket Mobile is not accessing, collecting, or using your location data when you run this app. However, you still must authorize us to access your device's location because the Android platform requires that you provide authorization. Our app will be disabled if you deny permission.

In the future, should any of our apps enable access to your location data, we will ask for your permission before accessing, collecting, or using your precise or approximate location with information that may include your IP address and technologies such as GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors.

We will only access, collect, and use your location data when our app requires you to use that data.

We will not store your location data after you have stopped using our app.

We will never share your location data with any third parties.

Our apps and software may contain third-party links that redirect you to other apps, software, or websites. As these external services are not operated by us, we strongly advise you to review the privacy policy of these third parties. Note that we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party apps, software, websites, or services. Your access to and use of the apps or software may be subject to certain third-party terms and conditions and privacy policies. You recognize and agree that Socket Mobile is not liable for any such third-party terms and conditions and any third party’s use of your personal data.

Data safety

To protect your personal information:

• We do not store personal information for longer than is necessary in order to achieve the purposes for which they were collected.  To determine the appropriate storage period, we shall consider the quantity, nature, and sensitivity of data and the purposes for which we process it;
• We delete or anonymize your personal information in accordance with applicable laws;
• We remind you that the collection of your personal information is used exclusively for the successful delivery of our services and, therefore, to optimize the experience;
• We protect our systems and data from unauthorized access, accidental or unlawful processing,  loss, destruction, damage, theft, alteration, or disclosure of personal information through a combination of firewalls, security monitoring systems, data encryption, and access controls.

Date Breach - Should we become aware of an unauthorized breach of personal information, we shall identify the affected data records and notify you under applicable law.  For example, should a data breach occur, and the affected parties are within the European Union, when feasible, Socket Mobile will notify the supervisory authority of the affected parties within 72 hours of detection. Our third-party processors are required to notify us in the event they detect unauthorized access to your personal information.

Contact Information - We value your comments and opinions. If you have questions or comments about our Privacy policy or if you want to exercise your rights under this policy,  please contact us by filling out our Personal Information Request Form or changing your authorization relating to your location data.