SocketCare Terms & Conditions

Socketcare Extended Warranty Service Program

1. SOCKETCARE EXTENDED WARRANTY SERVICE PROGRAM

SocketCare is a service program offered by Socket Mobile, Inc. (“Socket”) that provides for the repair or replacement of Covered Products for an extended period of time. SocketCare is based on the terms of coverage under Socket’s standard Limited Warranty, with available Extended Warranty plans as defined in Section 2.3 that will extend this coverage. Socket’s standard Limited Warranty is the limited product warranty that covers each Socket product at the time of purchase and covers repair or replacement of products due to manufacturing or workmanship defects. Purchase of the Socket products must be from an authorized Socket Reseller or from Socket’s online SocketStore for this to apply. Coverage under the standard Limited Warranty is for a maximum of one year for all products. Consumables and accessories (such as batteries, cases, charge cables and cradles) are typically warranted against manufacturing or workmanship defects for 90 days. The Limited Warranty excludes damage to products caused by abuse, accident, misuse or misapplication, or repairs or modifications by third parties. The Limited Warranty is incorporated into SocketCare Extended Warranty plans including the provisions regarding limitations of liability. The standard Limited Warranty is incorporated in Appendix A to this agreement. In addition to extending the duration of coverage under the SocketCare program, additional service features are offered as defined further below.

The Coverage Term of a SocketCare Extended Warranty is calculated from the date of purchase of the Covered Product, and effective upon timely completion of registration of the product to be covered. SocketCare is available for purchase direct from Socket’s online SocketStores, or from approved SocketCare Resellers.

The terms and conditions stated herein apply worldwide and supersede all previous terms and conditions of the SocketCare program.

2. SOCKETCARE EXTENDED WARRANTY PLANS AND ELIGIBLE PRODUCTS

2.1. Extended Warranty Plans

A current list of SocketCare Extended Warranty plans are available on our warranty page.

2.2. Covered Products

An updated list of products eligible for coverage ("Covered Products") under the SocketCare Extended Warranty plans can be found in the Pricing & Comparison section on our warranty page. SocketCare Extended Warranty plans are not available in all territories. See section “3. Availability of SocketCare Extended Warranty Plans” for regional availability.

2.3. Extended Warranty Plan Descriptions

2.3.1. SocketCare Extended Warranty plans extend the product warranty coverage under Socket’s standard limited one-year warranty coverage to three (3) years or five (5) years from date of purchase and receives expedited replacement service compared to the standard limited warranty service.

2.3.2. SocketCare Extended Warranty w/Accidental Coverage plans include the coverage specified in the SocketCare Extended Warranty plan (noted above in 2.3.1.), and for the duration of the extended coverage includes one-time accidental damage or breakage coverage. Accidental damage or breakage is damage or breakage to a device that is not attributable to manufacturing or workmanship defects and that might occur during normal usage of the Covered Product. Intentional damage or breakage is not considered accidental. Accidental damage or breakage coverage is limited by exclusions noted in Section 7. “Coverage Exclusions.” Accidental coverage does not provide coverage for loss or theft of product. Under accidental coverage, a service fee applies when making an accidental claim. The amount of the service fee varies by the model of the product and the year in which the claim is made. The applicable service fee amounts are shown in the following table:

Applicable Service Fees for SocketCare Accidental, One-Time Coverage Claim: 

2.3.3. Accidental Damage is damage to a device that is not attributable to manufacturing or workmanship defects and that might occur during normal usage of the device. Intentional damage or vandalism is not considered accidental. Accidental damage coverage is limited by exclusions noted below;

We do not cover damage caused by improper use or the following conditions:

• Abuse (intentional damage or vandalism)
• Damage from liquids and liquid submersion
• Use beyond Socket Mobile, Inc.’s published tolerances and instructions
• Devices contaminated by radioactive or biohazardous material
• Negligence (example: inadequate transit packing, use of wrong battery)
• Repair by an unauthorized third party
• Damages covered by other insurance, such as in a fire or flood
• Serial number labels of covered devices that have been altered, defaced, or removed
• Returns of a specific device for the identical accidental breakage condition more than one time
• Serial number labels of covered devices that have been altered, defaced, or removed

2.3.4. SocketCare Premium Extended Warranty plans include the coverage specified in the SocketCare Extended Warranty plan (noted above in 2.3.1.), and for the duration of the extended Coverage Term includes both the Express Service feature (described above in 2.3.2.) and one-time accidental damage or breakage coverage (described above in 2.3.3.). The security deposit requirements applicable to Express Service and the service fee for Accidental Coverage claims apply.

2.4. Tabular Comparison of Plans and Pricing

See Table 1.1: Summary Comparison of Extended Warranty Plan Features and Services, and Table 1.2: Comparison of SocketCare Extended Warranty Pricing for a comparison of plan features and pricing.

3. AVAILABILITY OF SOCKETCARE EXTENDED WARRANTY PLANS

SocketCare Extended Warranty plans are available to purchase:

• At all Socket Mobile online stores, and must be purchased in conjunction with a data reader.
  
• Through the Socket Mobile Companion application, providing that the product for which SocketCare is being purchased is within 60 days of the date it originally shipped from a Socket Mobile manufacturing facility.
  
• Via the warranty page of the Socket Mobile website, providing that the product for which SocketCare is being purchased is within 60 days of the date it originally shipped from a Socket Mobile manufacturing facility.

SocketCare Extended Warranty plans are available in the following territories: Australia, Europe (see list of countries supported), Japan, the U.K., and the U.S. (lower 48 states). Europe countries supported are: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Demark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

4. COMPLETING YOUR SOCKETCARE PRODUCT REGISTRATION

WW Store - When a SocketCare plan is purchased with a Socket Mobile data reader, the warranty period is extended automatically at the point of dispatch, and a confirmation SocketCare certificate is electronically issued to the customer. The Certificate designates the SocketCare Extended Warranty plan, the product covered, and service that was selected.

ROW Stores - When a SocketCare plan is purchased from a Socket Mobile online store other than WW, the customer will receive an email 72 hours after dispatch of the order containing details of how and where to activate the SocketCare Extended Warranty plan. Once the warranty has been activated successfully, a confirmation SocketCare certificate is electronically issued to the customer. The Certificate designates the SocketCare Extended Warranty plan, the product covered, and service that was selected.

5. SOCKETCARE EXTENDED WARRANTY CONTRACT

A binding contract will be formed when Socket accepts an order, the Covered Product serial number and proof of purchase date information has been delivered to the SocketCare team, SocketCare registration is completed, and a SocketCare certificate has been electronically issued for the Covered Product.

Each Socket product has a unique serial number. In order for the contract to be binding, each Covered Product serial number and date of purchase must be registered. The coverage applies only to the specific Covered Products you have registered and are covered under a SocketCare Program. SocketCare coverage is not valid without a serial number and purchase date for all products covered. Only these SocketCare Terms and Conditions apply to a SocketCare Program unless stated otherwise in writing in the SocketCare certificate.

6. REPAIR/REPLACEMENT REQUEST PROCESS

Should the need arise that Covered Product ceases to function as designed and a replacement product is needed, the process for each SocketCare Extended Warranty plans is described below.

6.1. Under all SocketCare Extended Warranty plans, in the event that a Covered Product is in need of replacement, you should:

• Register your covered product(s) and add your shipping/contact details.
• Enter a description of the issue and any relevant details regarding attempts to resolve.

6.2. For SocketCare Extended Warranty Plans (excluding Premium Extended plans) upon issuance of an RMA you’ll receive instructions on returning the non-working Covered Product to the nearest Service Center. The Covered Product returned must be accompanied by the RMA number. When shipping Covered Product to a Socket Service Center you must:

• Pay Freight to the Socket Service Center
• Ship in original packaging or equivalent
• Socket Mobile is not responsible for damage during shipping
• Do not include accessories unless requested by the Support Technician

SocketCare Extended Warranty Plans receive expedited service handling compared to Standard Warranty service. Within three (3) business days upon receipt of the Covered Product at the Service Center, Socket will ship back a certified working product (compared to seven (7) to ten (10) working days for products covered under Socket’s Standard Limited Warranty). Socket Mobile, at its discretion, will either repair the Covered Product to certified good working order or replace the Covered Product with an equivalent certified product in good working order, and the returned non-working product will become the property of Socket. In the event of replacement of Covered Product, SocketCare coverage will be transferred to the replacement Covered Product for the remaining Contract Term.

6.3. For SocketCare Premium Extended Warranty plans, in the event that a Covered Product is in need of servicing or you are claiming your instance of accidental coverage, you should:

• Register your covered product(s) on the support site.
• Enter a description of the issue and any relevant details regarding attempts to resolve.
• Confirmation of a security deposit in the amount of the MSRP of the Covered Product is required prior to advance shipping the replacement Covered Product.
• In the case of an accidental claim, payment of the service fee is required prior to advance shipping the replacement Covered Product.
• Upon confirmation of security deposit, Socket will within one (1) business day provide to the express shipping service for your territory, the replacement Covered Product for delivery.
• Use the shipping packaging of the replacement Covered Product and the provided free prepaid return shipping label to ship the non-working Covered Product back to the service center within ten (10) calendar days.
• Upon receipt of the non-working Covered Product, any security deposit charged in advance will be refunded. Security deposits not charged in advance will be charged after the ten (10) calendar days allowed for return of the non-working Covered Product if non-working Covered Product has not been received at the Service Center. 

7. COVERAGE EXCLUSIONS

Socket Mobile does not cover damage caused by improper use or the following conditions:

• Abuse (intentional damage or vandalism)
• Damage from liquids and liquid submersion
• Use beyond Socket Mobile, Inc.’s published tolerances and instructions
• Devices contaminated by radioactive or biohazardous material
• Negligence (example: inadequate transit packing, use of wrong battery)
• Repair by an unauthorized third party
• Damages covered by other insurance, such as in a fire or flood
• Serial number labels of covered devices that have been altered, defaced, or removed
• We do not perform cosmetic refurbishment, such as painting or refinishing surfaces. We do not fix, replace, or reload application software, and we do not replace lost products.
• We do not warrant interoperability of our products with other products under either our warranty or SocketCare programs.

The determination of whether coverage exclusions apply to a Covered Product shall be made by Socket in its sole discretion.

This limited warranty does not apply to any products not produced/manufactured by Socket Mobile, Inc., even if bundled with Socket Mobile, Inc's products.

Services not covered by a SocketCare Program may be ordered on a time and materials basis. Talk with your SocketCare representative.

8. CONSUMABLES AND ACCESSORIES

Consumables and Accessories that come with the SocketCare Products are only covered under Limited Warranty for 90 days.

9. TRANSFERABILITY OF COVERAGE

SocketCare coverage is specific to the originally registered Covered Product and may not be transferred to other products. In the event that Socket replaces a Covered Product, SocketCare coverage will transfer to the replacement Covered Product for the balance of the SocketCare Coverage Term. SocketCare coverage ownership is not transferrable.

10. WITHDRAWAL/TERMINATION

Socket may withdraw devices from this Agreement in the event Socket is unable to support the devices after a required component is no longer available for purchase on a commercially reasonable basis and there is no mutually agreed upon substitute.

Socket may withdraw devices or terminate this Agreement at any time by written notice if the other party fails to comply with any term or condition of this Agreement.

11. RISK OF LOSS OR DAMAGE

Customer is responsible for loss of or damage to Covered Product while product is in Customer’s possession and in transit to Socket. Socket is responsible for loss of or damage to Covered Product while in Socket’s possession and responsible for repaired or replacement Covered Product in transit to Customer.

12. SOCKETCARE CONTACT INFORMATION

Should you have questions about these Terms and Conditions or other aspects of the SocketCare Program, you may contact a SocketCare representative at: +1-510-933-3020 (between the hours of 8 a.m. and 5 p.m. Pacific Time)

13. DISPUTE RESOLUTION

Any questions or disputes regarding SocketCare services should be addressed to the attention of the Director of Technical Support Services at the Company’s headquarters. Legal disputes shall be heard and resolved within the State of California. In all events, English will be the governing language. The United Nations Convention on Contracts for the International Sales of Goods is specifically excluded from this contract.

Table 1.1. Summary Comparison of SocketCare Extended Warranty Plan Features and Services

Table 1.2. Comparison of SocketCare Extended Warranty Pricing

Appendix A—Standard Limited Warranty

LIMITED WARRANTY

Socket Mobile Incorporated (“Socket”) warrants this product against defects in material and workmanship, under normal use service, for one (1) year from the date of purchase. Product must be purchased new a Socket Authorized Distributor, Reseller, or SocketStore. Used products through non-authorized channels are not eligible warranty support.

EXCEPTIONS:
Consumables such as batteries, removable cables, cases, straps, chargers, cradles: 90-day coverage only.

Extended plans (“SocketCare”) is available separately select products. For more information, please visit: www.socketmobile.com/socketcare

Incompatibility defect covered by warranty. During period, will, at its option, repair replace defective no charge when furnished with proof retail purchase, provided that you deliver to an authorized Service Center.

The returned accompanied return authorization (RMA) number issued Center. If ship product, original container equivalent, pay shipping charges designated will surface back any location United States (contiguous), Australia, Europe, Japan, U.K. This applies only purchaser transferable.

Socket may, at its option, replace or repair the product with new or reconditioned parts and the returned product becomes Socket property. Socket warrants the repaired or replaced products to be free from defects in material or workmanship for ninety (90) days after the return shipping date, or for the remainder of the original warranty period, whichever is greater. This warranty does not cover the repair or replacement of products damaged by abuse, accident, lost products, and use beyond Socket’s published specifications, liquid immersion, misuse or misapplication, nor as a result of service or modification other than by Socket unless specifically described by Socket in product documentation. This warranty does not provide coverage for any product updates, for example, updates due to design changes, except as deemed necessary by Socket, and does not cover any calibration or adjustments necessary for product functionality. This warranty does not cover refurbishing cosmetic damages such as scratched paint or cases. This warranty is void if you install batteries into the product that were not supplied or approved by Socket. 

SOCKET IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM BREACH OF ANY EXPRESS IMPLIED WARRANTY, INCLUDING DAMAGE TO PROPERTY AND, THE EXTENT PERMITTED BY LAW, PERSONAL INJURY. THIS WARRANTY IN LIEU ALL OTHER WARRANTIES, WARRANTIES MERCHANTABILITY AND FITNESS A PARTICULAR PURPOSE.

Some states do allow limitation implied warranties exclusion incidental consequential damages, so above limitations exclusions may apply you. gives specific legal rights, also have rights vary state state. contain fully tested, recycled warranted new. information: http://support.socketmobile.com

PRODUCT DISPOSAL: Your device should not be disposed of in municipal waste. Please check local regulations for the disposal of electronic products.

LIMITED SOFTWARE WARRANTY

LIMITED WARRANTY: Socket Mobile Incorporated (Socket) warrants that software is free from defects for 90 days from the date of delivery of the SOFTWARE.

CUSTOMER REMEDIES: The entire liability of Socket Mobile and your exclusive remedy shall be, at the option of Socket Mobile, either (a) return of the price paid or (b) replacement of the SOFTWARE which does not meet the Socket Limited Warranty and which is returned to Socket with a copy of your receipt. Any replacement SOFTWARE will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE OF THE UNITED STATES OF AMERICA.

NO OTHER WARRANTIES: Socket disclaims all other warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with respect to the SOFTWARE and the accompanying written materials. This limited warranty gives you specific legal rights. You may have others, which vary from state to state.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES: In no event shall Socket or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the SOFTWARE, even if Socket has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

EXPORT LAW ASSURANCES: You may not use or otherwise export or re-export the SOFTWARE except as authorized by United States law and laws of the jurisdiction in which the SOFTWARE was obtained. In particular, but without limitation, none of the SOFTWARE may be used or otherwise exported or re-exported (a) into (or to a national or resident of) a United States embargoed country or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders. By using the SOFTWARE, you represent and warrant that you are not located in, under control of, or a national or resident of any such country or on any such list.

GOVERNMENT END USERS: If this SOFTWARE is supplied to the U.S. Government, the SOFTWARE is classified as “restricted computer software” as defined in clause 52.227-19 of the FAR. The U.S. Government‘s rights to the SOFTWARE are as provided in clause 52.227-19 of the FAR.

CONTROLLING LAW AND SEVERABILITY: This License shall be governed by laws of the United States and the State of California. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this License shall continue in full force and effect.

COPYRIGHT NOTICE

Copyright ©2023 Socket Mobile, Inc. All rights reserved. Socket, the Socket logo, DuraScan, SocketScan, and SoMo are registered trademarks of Socket Mobile, Inc. The Bluetooth word mark and logo are owned by the Bluetooth SIG, Inc., and any use of such marks by Socket Mobile is under license. All other brand and product names are trademarks of their respective holders.

Socket Mobile has been granted 37 U.S. patents and 11 design patents and has other patent applications pending.

Reproduction of the contents of this manual without the permission of Socket Mobile is expressly prohibited. Please be aware that the products described in this manual may change without notice. Feel free to contact the company at:

Socket Mobile, Inc., 40675 Encyclopedia Cir. Fremont, CA 94538 USA

Other than the above, Socket Mobile can assume no responsibility for anything resulting from the application of information contained in this manual. Please refrain from any applications of the Socket Mobile product that are not described in the user manual. Please refrain from disassembling the device. Disassembly will void the product warranty. Track new product releases, software updates and technical bulletins online at: www.socketmobile.com.