RMA Verification

Easily verify your product’s eligibility for return or replacement

Enter your product information below to start the process and follow the simple steps to request your return or replacement.

Step 1: Reader Verification

Step 2: Problem Identification

Step 3: Replacement Request

Step 4: Shipping

Step 5: Payment

Step 6: Summary and Confirmation

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Step 1: Reader Verification

Please enter either the Bluetooth address or Serial Number of each data reader that needs replacing. Please enter each product on a separate line and do not include colons in Bluetooth addresses.

info

Where is my reader's Bluetooth Address or Serial Number?

done

Step 1: Reader Verification

Step 2: Problem Identification

Step 3: Replacement Request

Step 4: Shipping

Step 5: Payment

Step 6: Summary and Confirmation

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Step 2: Problem Identification

What type of problem(s) are you experiencing with your readers?

If all your readers are experiencing the same problem, please click the button below to apply it to all the readers listed. You can still add reader-specific problems from the list.

done

Step 1: Reader Verification

Step 2: Problem Identification

Step 3: Replacement Request

Step 4: Shipping

Step 5: Payment

Step 6: Summary and Confirmation

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Step 3: Replacement Request

Please select your replacement preference.

I agree to the Terms & Conditions and the Privacy Policy

done

Step 1: Reader Verification

Step 2: Problem Identification

Step 3: Replacement Request

Step 4: Shipping

Step 5: Payment

Step 6: Summary and Confirmation

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Step 3: Replacement Request

Unfortunately, these products are not covered by a warranty and will be removed from the process at this stage. However, there are still two options available for them and we will be happy to send you more details regarding these options.

Please select your preferred option from the dropdown below.

Service
Problem Category
Symptom

done

Step 1: Reader Verification

Step 2: Problem Identification

Step 3: Replacement Request

Step 4: Shipping

Step 5: Payment

Step 6: Summary and Confirmation

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Step 4: Shipping

Please enter your address and shipping information.

First Name *

Last Name *

Address Line 1 *

Address Line 2

City *

Zip/Postal Code *

State *

Country *

Company

Phone *

Email *

Confirm Email *

done

Step 1: Reader Verification

Step 2: Problem Identification

Step 3: Replacement Request

Step 4: Shipping

Step 5: Payment

Step 6: Summary and Confirmation

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Step 5: Payment

Please enter your payment information.

Payment info:

Billing Address:

My billing address is the same as my shipping address.

Full Name

Address Line 1 *

Address Line 2

City *

Zip/Postal Code *

State *

Country *

Phone *

Email *

done

Step 1: Reader Verification

Step 2: Problem Identification

Step 3: Replacement Request

Step 4: Shipping

Step 5: Payment

Step 6: Summary and Confirmation

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Step 6: Summary and Confirmation

By using this app, you agree to the Socket Mobile Privacy Policy and Terms Of Use

Service:


Shipping cost:
Deposit:
Total:	*

RMA Verification

Easily verify your product’s eligibility for return or replacement

Error

Step 1: Reader Verification

Step 1: Reader Verification

Summary

Readers

Step 2: Problem Identification

Step 3: Replacement Request

Step 3: Replacement Request

Unfortunately, these products are not covered by a warranty and will be removed from the process at this stage. However, there are still two options available for them and we will be happy to send you more details regarding these options.

Please select your preferred option from the dropdown below.

Step 3: Review Reader Information

Step 4: Shipping

Step 5: Payment

Payment info:

Billing Address:

Step 6: Summary and Confirmation

Thank you for submitting your replacement request!